How to Shop

Buy online with a confidence. Navigate to the shop from anywhere on the site . Once you have found the brand and the item(s) you would like to purchase simply add these to your shopping bag and follow the prompts to proceed to purchase. You then can choose the simple option of  pay by credit card.

Dispatch & Delivery

Welcome to Canopi.ie. Please find our delivery information outlined below.
We currently offer registered delivery options to the Republic of Ireland, Northern Ireland before within 2 working days.
International customers 6 day delivery time period. We know you will be awaiting your Canopi Fashion purchase(s) with anticipation and will endeavor to deliver to you as quickly and conveniently as possible.
Our online Customer Services Team are available at T: 00353 87 6885960 and via email on canopiireland@gmail.com should you need any further information about your delivery.
If for any reason we anticipate a delay beyond our quoted delivery times our Customer Services team will get in touch with you.

Registered Delivery

Republic of Ireland & Northern Ireland Delivery
Enjoy the option of express delivery with Express Post from An Post. With this option you will receive your purchases the next working day after dispatch. Express delivery is available Monday – Thursday on all orders placed before 11.00am.
Registered delivery to Republic of Ireland and Northern Ireland is €6.00 and will be delivered by 2 working days. <2kg
Each additional item is €2.00 each.

Registered delivery to International customers €10.00 and will be delivered as soon as possible. <2kg
Each additional item is €2.00 each.

Please Note
• Working days are Monday to Friday and exclude Saturdays, Sundays, Good Friday and Bank or Public Holidays.
• Express Post items posted on Friday before the latest time of posting are guaranteed for delivery nationwide on Monday.
• A signature will be required upon receipt of your item(s) to ensure safe delivery.
• A P.O. Box is an insufficient address for any signature service.
• Please place your order before 11.00am in order to ensure next day delivery.

Refunds, Exchange or Returns

Returns
You can return items to Canopi.ie within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item to us in its original condition, unused, in its original packaging, with garment tags still attached.

Once we have received the returned item(s) we will consider the condition of the goods being returned before authorizing refunds or exchanges (Exchanges are available).

Our online Customer Services Team are available at T: 00353 87 6885960 and via email on canopiireland@gmail.com should you need any further information about your delivery.

Refund
We will always honor a refund if you are not completely happy with your purchase under the following conditions. It has been returned (either by registered post) within 14 days of receipt along with proof of purchase. It is in a sale-able condition, this means returning the item to us in its original condition, unused, in its original packaging, with garment tags still attached.
Once we have received the returned item(s) we will consider the condition of the goods being returned before authorizing refunds or exchanges. After we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card or store credit card.

Exchange
Before purchasing we advice our customers to check the sizing page for Canopi Sleeves.
If you require an exchange of an Canopi items please contact us on canopiireland@gmail.com . We will always honor an exchange if you are not completely happy with your purchase under the following conditions. It has been returned (either by registered post) within 14 days of receipt along with proof of purchase. It is in a sale-able condition, this means returning the item to us in its original condition, unused, in its original packaging, with garment tags still attached.

Once we have received the returned item(s) we will consider the condition of the goods being returned before authorizing an exchange or exchanges. After we have accepted your returned items, we will resend the items. The cost of the first delivery exchange return is free of charge but any further returns is €2.00 per items.

How to Return a Purchase

• Repackage the item(s) you wish to return in their original condition, in their undamaged and un-opened packaging.
• Ensure a copy of the dispatch note is included in the package.
• Please ensure that the package is sealed and the address label is attached properly.
• Post the parcel at any Post Office. We advise that you obtain proof of postage receipt or registered post. Please hold on to this proof of postage until you have received your refund.
• You will receive a confirmation email from us upon receipt of your package and when your refund has been processed.
• Refunds will only be paid back to the original payment method. It can take up to 10 working days from date of posting depending on your bank.

Return to:
Canopi Creative Ltd.
18 Herbert Street, 
Dublin 2,
Ireland